Description of role:
Offshore Field Engineer – Job Summary Location: Near Sandhurst
Department: Customer Support Group
Team: Customer Operations
Reports To: Customer Services Manager
Contract: Permanent
Travel: Required – approx. 120 offshore days/year – Field duty paid
Training/Certifications Required: Offshore survival, regular medicals
Role Purpose Deliver high-quality technical support for our full product range, both onshore and offshore. Represent the company with a safety-first mindset, ensuring product reliability, customer satisfaction, and proactive identification of service or sales opportunities.
Key Responsibilities
Department: Customer Support Group
Team: Customer Operations
Reports To: Customer Services Manager
Contract: Permanent
Travel: Required – approx. 120 offshore days/year – Field duty paid
Training/Certifications Required: Offshore survival, regular medicals
Role Purpose Deliver high-quality technical support for our full product range, both onshore and offshore. Represent the company with a safety-first mindset, ensuring product reliability, customer satisfaction, and proactive identification of service or sales opportunities.
Key Responsibilities
- Install, commission, service, and repair systems on vessels, rigs, shipyards, and customer sites worldwide.
- Ensure compliance with internal and client-specific HSE policies, including use of PPE and safety documentation.
- Provide real-time job updates to clients and document activity via CRM and service reports.
- Support customers and internal teams (Sales, Engineering, Regional) via phone or digital systems.
- Participate in after-hours technical support on a rotational basis (“Support Phone” duty).
- Identify potential new service needs or commercial leads through client interaction.
- Offshore and confined-space work experience.
- Valid offshore survival certification and medical clearance.
- Skilled in fault diagnosis, test equipment use, and basic electronics (RS232/RS485).
- Strong communication, customer engagement, and technical documentation abilities.
- Comfortable with CRM tools and digital reporting systems.
- Electrical/Electronic Engineering qualification (Apprenticeship, HNC/HND, or equivalent)
- Mechanical/hydraulic systems knowledge
- Acoustic systems familiarity
- Manual writing experience
- Customer service & care
- Quality and attention to detail
- Safety and compliance mindset
- Technical problem-solving
- Adaptability and resilience
- Teamwork and clear communication
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