Customer Support

Customer Support

Initial 12-month contract

Coventry – 5 days a week onsite for the first 4 weeks.

We’re working with an automotive organisation who are seeking two Customer Support Professionals to join their customer service team, providing post-sale technical and non-technical support to customers.

The Role

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.
Providing customer service and support via phone, online chat, or text, including:

• Call centre-based customer support in response to a high volume of low-complexity inquiries
• Customer issue analysis and resolution, typically in an office environment, in response to a lower volume of higher-complexity inquiries

Performed in a distribution centre, product returns/repair centre, or field walk-in customer service facility, including:

• Acting as a liaison between customers, production, and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service centre

 
The Individual

• Works independently with general supervision
• Handles problems that are difficult but typically not complex
• May influence others within the job area through explanation of facts, policies, and practices

 
Does this sound like your next career move? Apply today.

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