Senior Pensions Administrator

Senior Pensions Administrator
Central London (Hybrid – 2/3 days per week on-site)
Contract Duration: 23 Months
Rate: Negotiable – DOE (via umbrella, inside IR35)

The Opportunity:

Are you a highly experienced Defined Benefit (DB) pensions administrator looking for a challenging, high-profile contract?

A Major Global Energy Company is seeking a Senior Pensions Administrator to join its UK Trustee Services Unit (TSU) in London. This is a rare opportunity to manage complex, high-value administration for one of the largest corporate pension schemes in the UK, with assets exceeding £18 billion and over 45,000 members.

You will be a key player in a London/Krakow team, providing an essential, end-to-end service to the Trustee, members, and the Company.

Key Responsibilities & Impact: 

This role is not standard administration—it involves accountability and technical depth. Your principal accountabilities will include:

• Handling High-Value Authorisations: Taking ownership for the authorisation of significant payments, including pension commencement lump sums up to £268,275 and transfer values up to £1.5 million.
• Managing Complex Casework: Leading administration for non-standard, intricate workflows such as retirement, divorce, and transfer cases.
• Technical Query Resolution: Serving as an escalation point for complex member queries, including those related to Lifetime/Annual Allowance, SSPP, and formal complaints, requiring deep technical and scheme-specific knowledge.
• Driving Operational Excellence: Providing support to the Operations Team Leader by controlling outstanding case volume and ensuring adherence to legislative requirements and Trustee-defined Service Level Agreements.
• Legislative Insight: Developing expertise in new UK pensions legislation and supporting the implementation of changes to administration processes across the schemes.

What You’ll Bring:

• Experience: A minimum of 5 years’ senior-level Defined Benefit pension administration experience is essential.
• Technical Knowledge: Advanced technical knowledge of UK pensions legislation and a track record of processing and authorising complex pension calculations.
• Qualifications: Educated to A-level standard or higher. A PMI pension administration qualification (e.g., APMI, RPC, CPC) is highly preferred or evidence of actively working towards one.
• Systems Experience: Familiarity with pensions administration systems, preferably Compendia and/or Intellipen, would be a significant advantage.
• Core Skills: Exceptional attention to detail, strong customer-focused communication skills (written and verbal), and a proven ability to work as a self-starter and effective team player within a multi-site operation.

Interested? 

If you are interested and keen to find out more, please apply now with your updated CV and reach out to Tom Johnson at Certain Advantage – Ref: 79095




















Key Challenges:
 

• Develop knowledge on all UK-linked Shell Pension Funds.
• Develop knowledge on new pensions legislation being introduced and how these legislative changes affect the Shell pension funds and current pension administration processes.
• Assist with the implementation of changes to pensions administration processes. Embrace and help to promote new ways of working across the team.

Skills & Experience:
 

• At least 5 years senior pension administration experience (with administration experience of the Shell pension schemes an advantage).
• Educated to A level standard or higher.
• Preferably holds a PMI pension administration qualification or working towards one i.e. APMI, RPC, CPC.
• Advanced technical knowledge of defined benefit pension schemes and UK pensions legislation.
• Experience of processing and authorizing pension calculations.
• Experience of pensions administration systems, preferably Compendia and Intellipen.
• Self-starter and effective team player
• Strong eye for detail and good grammatical skills
• Track record of doing and checking work
• Strong customer focused skills in dealing with members on the phone or in writing.
• Willingness to travel on occasions, principally to Krakow