Customer Service Advisor

Certain Advantage is hiring for a temp to perm Customer Service Agent for a client in Huyton, Liverpool. My client is looking for a Customer Service Advisor to join a fast-paced and dynamic team.

Job Title: Customer Service Advisor
Location: Huyton, Liverpool (Office-Based)
Salary: £25,000 – £26,000 per annum (DOE) + Bonus
Contract: Temp to Perm
Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)

About the Role:
This is a temp-to-perm opportunity offering stability and the potential for career progression. The role involves a 50/50 split between inbound/outbound calls and email communications, handling a wide range of customer enquiries and providing excellent service.
This position is ideal for someone with previous telephone or customer service  or call centre experience, who thrives in a fast-paced environment and enjoys being part of a supportive team.
 
Key Responsibilities:

• Handle a high volume of incoming calls and email enquiries from customers efficiently and professionally
• Provide accurate information, resolve queries, and ensure customer satisfaction
• Record and update customer details and interactions using internal systems – CRM
• Identify and pass potential sales opportunities or leads to the sales team
• Maintain high service standards and meet daily service level targets
• Work collaboratively with team members to support business objectives
• Deliver a positive customer experience at every touchpoint
• Ensure progress chasing and CRM Management

 
Requirements:

• Previous experience in a customer service, telephone-based or call centre roles are essential
• Growth mindset – the business is growing – someone who wants to be part of the journey as they expand
• Solutions focused and customer centric
• The customer at the heart of all interactions
• Team player who can pivot and support the team when needed.
• Excellent communication skills, both verbal and written
• Confident using IT systems and managing customer databases
• Strong attention to detail and organisational skills
• Ability to manage workload effectively in a busy, fast-paced environment
• Proactive, reliable, and has to ability to go from reactive to proactive

 
What’s in it for you?

• Competitive salary with a team performance-related bonus
• Full-time, stable position with  growing business that can offer progression
• Office-based role with a friendly, professional team
• Opportunity to gain further experience and develop your customer service skills

Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.