Operations Manager

Interim Operations Manager – Industry Smart Metering

Certain Advantage are recruiting on behalf of our prestigious Utilities client in Milton Keynes for an Operations Manager on a contract basis for 12 months.
We’re seeking candidates who can offer demonstrable experience successfully managing multi-functional teams including registration/metering services.
Knowledge of Junifer (a Utilities CIS), experience of UK power & gas systems and markets, and B2B industry processes is sought.
Suitable candidates will have excellent analytical and problem-solving skills, be effective in the collection and use of data and be able to provide data driven reports and insights to the senior leadership team.
We’re also seeking Managers who can demonstrate continuous improvement and new ways of working success stories.
 
Responsibilities

• Manage a cross functional team of full time staff to driving performance in achieving
  • A market leading level of metering services, quality, cost and efficiency
  • Support the achievement of the overall meter roll out programme
  • Optimising the onboarding process, maximising the number of meters starting on time with the correctly appointed agents avoiding financial penalties and resulting in great customer service
  • Proactively manage individual and team performance, development and resourcing

 

• Collaborate with customer facing teams, customers and brokers to seek feedback on our service offering to support growth and retention targets
• Be involved in multi-disciplinary projects to enhance digital capabilities within operations and manage a diverse team.
• Support the team in resolving complex issues in each specialised area
• Enhance customer journeys; working with the process and performance team, and digital teams, identify and drive data improvements in the use of systems, people & processes and ensure they are embedded into Customer Operations teams & business areas where cross functional activity exists.
• Provide leadership and expert knowledge on all aspects of B2B energy operations. Upskill and cross train team members.
• Drive operational compliance, working with the Regulations team to deliver strong compliance, governance and adherence to Supply Licence Conditions
• Develop, implement and track a set of data KPI’s to monitor performance, productivity & quality and provide accurate and timely reports and insight to the Senior Management Team.
• Leading and managing initiatives and projects in the areas of data.
• Conduct regular data performance reviews with the teams, working in partnership to continuously improve quality & consistency of data across the operational teams
• Ensuring we have slick and effective processes to drive successful outcomes that improve cost to serve that increase productivity
• Establish and drive new ways of working that will improve the quality and integrity of data
• Effectively scrutinise data highlighting any risk issues
• Ensure processes are updated, embed into the teams by ensuring training is provided
• Represent ‘Data Integrity’ on all technology projects to ensure quality and standards are maintained

 
If you can offer experience in operational management of meter rollout services, and want to work with a leading B2B Industrial Energy client – Apply today!
 
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